Wooden Elevated Dog Bowl

At Major Zoo, we strive to provide our customers with the most effective and reliable shipping services. Please note that all prices listed on our site are in Canadian Dollars (CAD).

Free Shipping Policy:

Delight in our Free Regular Shipping for all orders over $35.00 CAD. This offer extends worldwide, ensuring your favorite products reach your doorstep no matter where you are.

Flat Rate Shipping Policy:

For orders less than $35.00 CAD, we provide Flat Rate Shipping at a cost of $15 CAD.

Dispatch and Delivery:

Your order is in safe hands with our trusted third-party couriers, including Fedex, Canada Post, UPS, Canpar, and Loomis. After confirming your order and checking stock availability, we promptly dispatch your products. For larger or special orders, please reach out to us at [email protected] for shipping quotations.

Reshipment Policy:

If your shipment returns to us for any reason and you wish to have it reshipped, please note that you will be responsible for the FULL shipping cost. We will send an invoice to the provided email for this exact amount. If you no longer want a returned order, we will not issue a refund.

Shipping Days:

We operate from Monday to Friday, excluding holidays. Please note that we may adjust our days of operation as necessary.

Shipping Information:

We use the shipping information provided during order completion. Please ensure your address is correct, as we are not responsible for any inaccuracies or incomplete addresses. Reshipment due to an incorrect address will necessitate an additional shipping fee.

International Shipping:

In the case of international orders, we will provide a gift voucher to our online store as a replacement for lost or damaged products. Please be aware that we do not collect international fees, taxes, or VAT. These charges are the customer's responsibility upon order shipment.

Due to market volatility, please understand that some orders may take between 1 - 3 weeks or longer to be ready for shipment.

Undeliverable Orders:

For orders that are refused by the customer or are undeliverable, we reserve the right to refund your order minus the cost of shipping. A 20% restocking fee may apply.

Worldwide Shipping:

We pride ourselves on delivering our products safely and securely to our customers worldwide. Due to the complexities of international shipping, we partner with all the major shipping companies - Fedex, Canada Post, UPS, Canpar and Loomis. If you can access our website, we can ship to your country 🙂

Thank you for choosing Major Zoo. We value your trust in us!